Avoiding seven common communication errors can boost the productivity of the average medical group by 80 percent.
So claims Skip Weisman of Weisman Success Resources, a Poughkeepsie, N.Y.-based consultancy. Weisman outlined the “Seven Deadliest Communication Sins” for attendees at this year’s Medical Group Management Association (MGMA) annual conference, held at the Moscone Center in San Francisco, Calif.
Communication leads to three possible outcomes, he said. It can increase trust and build a relationship, slowly erode trust and the relationship, or instantly destroy trust and the relationship. Favoring the first possibility over the other two takes constant effort from practices, he said.
Weisman cited reports by Towers Watson, ComTIA, Cognisco and Siemans which found that the average employee wastes at a good amount of time per day because of poor communication. To this point, Watson outlined seven communication sins that practices commit, killing productivity and ultimately, income:
- Lack of Specificity
- Lack of Desirable Behaviors
- Lack of Immediacy, Urgency and Promptness
- Lack of Respectful “ReBUTtals”
- Lack of Appropriate Tone and Body Language
- Lack of Focused Attention
- Lack of Directness and Candor
Read to the full article here, to learn more about each of these communication sins.